Frequently Asked Questions

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US Orthodontic Products is very sorry that the item that you want is out of stock. We’ll work extremely hard to make sure that you receive your entire order in a timely manner. Our orthodontic products are available on a first come, first served basis, so please make sure that you place your order quickly.

US Orthodontic Products provides shipping via FedEx. All prices are F.O.B. Norwalk, CA, and shipping and handling charges and sales taxes (if applicable) will be added to your invoice.

Our estimated delivery date for your order is based on how quickly we are able to obtain and ship your items, your address, and the shipping speed and options that you decide.

If you feel that you need to exchange/return an item please contact our Customer Service Department at 866-928-4404 for instructions. Please note any returns may be subject to a 15% restocking. All returns must be received within 15 days from date items were shipped. Anything received after 15 days will be accepted at the discretion of U.S. Orthodontic Products. All items must be in original condition and in original packaging. No products will be accepted for return/exchange if shipping date exceeds 45 business days.

  • US Orthodontic Products accepts the following methods of payment :
  • -Credit Cards : VISA and MasterCard
  • -Paypal

How will I know if my product is on backorder?

  • If an item you’ve ordered is on backorder, we’ll send you an e-mail to let you know the estimated arrival time. You can choose to wait for the item or cancel it.

How long does a backorder remain active?

  • Backorders remain active for 14 days on most products. If after 14 days the item is still on backorder, we will automatically cancel the item.

US Orthodontic Products allows online customers to earn points on every purchase made on usortho.com.
In order to benefit from our rewards points program, customers are required to register on usortho.com.

During the checkout process customers can choose to redeem some or all of their rewards points. Customers can also see how many points they have earned under the My Account page.

All associated usortho.com reward points will be revoked for all returned products.
If a customer returns an order or products purchased through usortho.com, the points previously acquired will be revoked.

All prices, specifications, and descriptions on usortho.com’s Web site are subject to change without prior notice. All listed values are in US Dollars. Once an order is processed, it cannot be cancelled.